American travelers in Europe face phone outage

US mobile operators AT&T, Verizon and T-Mobile suffered an outage that affected travelers in Europe. Many vacationers have lost access to essential phone features such as data, calls and texts.

Social media was buzzing with frustrated travellers from Great Britain to Turkey, unable to connect for up to 24 hours. The cause of the outage is unclear, but it appears to be related to an issue with a third-party provider used for international roaming.

Carriers have acknowledged the problem:

  • AT&T says its network is operating normally, but some international customers may experience outages due to an external issue. They are working with a roaming partner to resolve the issue.
  • Verizon informed customers on social media that its teams are working with local providers to resolve the issue.
  • T-Mobile also confirmed that it is affected by the third-party provider issue and is working on a solution.

Travelers had to face some inconveniences and concerns:

  • George Lagos, a tourist in Greece, missed his scheduled contacts for a day, but luckily reconnected before any major problems arose.
  • Even more worryingly, Mr Lagos’ wife was unable to contact the caretaker due to the outage, highlighting the potential impact on critical communications.

There are alternative connection options:

  • For phones with removable SIM cards, switching to a local SIM (available on prepaid plans) may restore service.
  • Newer phones can use apps like Airalo to purchase affordable eSIM data plans for various destinations.
  • When available, public Wi-Fi networks can also be used.

Things seem to be improving, but these tips offer helpful solutions for travelers who may encounter similar issues in the future.